1. CONSENT

a) Patient/caregiver/doctor/health care professional name;

b) Birth date/age;

c) Gender;

d) Address (including country and pin/postal code);

e) Phone number/mobile number;

f) Email address;

g) Physical, physiological and mental health condition, provided by You and/or Your health care professional or accessible from Your medical records, personal medical records and history;

h) Valid financial information at time of purchase of product/Services and/or online payment;

i) Recovery App Login ID and password;

j) User details as provided at the time of registration or thereafter;

k) Records of interaction with Recovery App representatives;

l) Your usage details such as time, frequency, duration and pattern of use, features used and the amount of storage used;

m) Master and transaction data and other data stored in Your user account;

n) Internet Protocol address, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files.

o) User’s tracking Information such as, but not limited to the device ID, Google Advertising ID and Android ID;

p) Any other information that is willingly shared by You.

q) health information and records relating to orthopaedic surgery, prehabilitation and post-operative recovery.

Health information and records are Personal Data. Where you have provided us with consent, the health data automatically collected on your device by the Apple Health App or the Google Fit App will be accessed by the Recovery App.

4. HOW WE COLLET PERSONAL INFORMATION/ PERSONAL DATA

a) Personal Information will be collected from you when you download the Recovery App, when you upload information to the Recovery App and when we communicate with you by other means in relation to your use of the Recovery App. If you consent, the health data automatically collected on your device by the Apple Health App or the Google Fit App will be accessed by the Recovery App. We may also collect personal information about you from Clinicians when they upload information about you to the Recovery App. We use data for analytics and measurement to understand how our services are used. For example, we analyze data about your visits to do things like optimize product design.

b) We do not collect your Personal Information unless you have provided CONSENT through the Privacy Notice [Insert link of Privacy Notice] or we are otherwise permitted to do so under applicable privacy laws.

c) The information that we collect may be processed and stored by a third-party service provider (such as Google Cloud and may be combined with or linked to other information held about you).

d) We retain a record of Personal Information about all individuals with whom we deal. Once the purpose for which the Personal Information has been collected is complete and does not require that Personal Information, we erase the Personal Information within reasonable time.

e) If the information is no longer required by us for any purpose for which it may be used or disclosed and is no longer required by law to be retained by us, we will delete, destroy or de-identify the information.

Can I remain anonymous?

You generally have the right not to identify yourself when dealing with us where it is lawful and practicable for us to allow it. However, given the nature of the Recovery App, you will not be able to use the Recovery App while remaining anonymous.

5. SPECIFIC PURPOSE OF COLLECTING, PROCESSING, STORING, DISCLOSING YOUR PERSONAL INFORMATION

Your personal information (including your Personal Information is collected, held, used and disclosed for the following purposes:

a) to enable you to access and use the Recovery App to track and monitor your recovery and manage treatment, in conjunction with a Clinician;

b) to operate, improve and optimize the Recovery App;

c) to send service, support and administrative messages, reminders, technical notices, updates, security alerts and information;

d) to report to any other Clinician that you have chosen and identified and are involved in your care; and

e) to comply with our legal obligations.

f) We may also use information, which has been de-identified (so that it cannot be used to identify you) and anonymized for the following purposes:

g) for data analytics to study the use of and improve the Recovery App; our services and technology; patient care and treatment; and

h) for research purposes including for use in clinical studies, presentations at conferences and publication in medical journals.

6. DISCLOSURE OF PERSONAL INFROMATION/ PERSONAL DATA

Your Personal Information may be disclosed to the following third parties for the purposes listed above:

a) Clinicians for the purposes of managing treatment and interacting with patients using the Recovery App.

b) third parties you have authorized, such as your carer or next-of-kin.

Health data automatically collected on your device by the Apple Health App or the Google Fit App will be accessed by the Recovery App (if you consent) and disclosed to your Clinician.

When we disclose Personal Information to third parties, we take all reasonable efforts to ensure that we disclose only relevant information that is accurate, complete and up-to-date and that the third party will comply with the relevant privacy laws mentioned above and applies adequate security standards in relation to your Personal Information.

Your Personal Information may be disclosed in other circumstances where you have consented to the disclosure, or where we are expressly permitted to do so by the Privacy Act or other legislation.

These other disclosures may include where:

a) you would reasonably expect the disclosure to occur (for example, quality assurance purposes or training);

b) compelled by law to disclose;

c) it will prevent or lessen a serious threat to someone's life, health or safety or a threat to public health or safety;

d) it is necessary as part of the establishment or defense of a legal claim;

e) it is requested by an enforcement agency such as the police; or

f) it is a necessary part of an investigation following a complaint or incident.

We may disclose data which has been de-identified to recipients outside India for data analytics and research purposes.

7. SECURITY

a) The security of your Personal Information is important to Us. We have adopted reasonable security practices and procedures including role-based access, secure communication, password protection, encryption etc. to ensure that the Personal Information collected is secure. You agree that such measures are secure and adequate. We may allow access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.

b) While We will endeavor to take all reasonable and appropriate steps to keep secure any information that We hold about You and prevent unauthorized access. You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information.

c) The Personal Information we collect from individuals is, depending on your location, held and stored on secure third-party servers in Australia and India.

8. ACESS, CHANGE, ALTER, MODIFY YOUR PERSONAL INFORMATION

a) If you wish to see what information is held about you, you can ask for a copy of it. Sometimes it may not be possible to give you a copy of the information if it was provided anonymously, if it contains details about other people, or if it would be unsafe to provide the information (for instance, if it may lead to harm being done to another person).

b) If You need to update or correct your Personal Information or have any grievance with respect to the processing or use of Your Personal Information, for any reason, You may send updates and corrections at [insert email address for correction and modification of Personal Information] and We will take all reasonable efforts to incorporate the changes within a reasonable period of time.

c) If your access or correction request is refused, you will be provided with written reasons.

d) If we refuse to correct or update your information, you may request that we make a note on your record that you are of the opinion that the information is inaccurate, incomplete, out of date, irrelevant or misleading, as the case may be.

e) You will not be charged for making such a request, but you may be charged a reasonable fee for the work involved in providing you with this information and for associated costs such as photocopying. You will be notified of any likely costs before your request is processed.